Since Bill & Kitty Job arrived in Xiamen in 1987, their vision and innovative techniques have virtually transformed the global glass industry, and at the same time they've brought about changes to Fujian as well by providing employment opportunities to villagers in impoverished mountain regions.
The Meixia company, Xiamen’s first solely foreign-owned enterprise, grew from a modest investment of $10,000 in 1988 to an estimated worth of over $2 million by 2000. A 1992 Wall Street Journal recognized Bill Job as a “pioneer business spirit and innovative artist,” and a leader in the stained glass industry.
Gray leads Birmingham Technology Group, a manufacturing innovation company based in Birmingham, Alabama, which seeks to reinvigorate Birmingham’s rich manufacturing heritage by providing world class custom fabrication and other manufacturing services. Gray brings broad experience working with investors and companies to fix and build businesses in need of improved growth, strategic direction, or operational efficiency.
is a Fellow at the Carr Center for Human Rights Policy at Harvard University and a Visiting Scholar at New York University. Dr. Cordisco Tsai is a social work practitioner and researcher specializing in economic empowerment interventions for survivors of human trafficking and gender-based violence.
Christa is an international consultant providing resources and expert advice to empower the anti-trafficking movement. Since 2001, Christa has lived in Thailand working at the grassroots and policy levels with the United Nations, International Justice Mission, and as co-founder of Just Food, Inc./The Garden of Hope. With her husband, a former award-winning training manager with the Ritz Carleton, she opened a boutique bed and breakfast, a culinary training center, and the first Western-style Internet café in Chiang Mai in 2003. While small in scale these ventures were pioneers in providing professional training in viable, sustainable alternatives to prostitution.
Khalilah Cooper is the leader of Service Innovation & Design at Chick-fil-A, Inc. She is responsible for ensuring the guest experience at Chick-fil-A remains best in class by developing and deploying innovative service processes and tools.
Artie Sposaro serves as an Experience Leader on the Service Innovation & Design team at Chick-fil-A Corporate. He leads the front end of the innovation process for projects in Urban and Mall restaurants and consults to service design more broadly.
serves as an Experience Leader with the Service Innovation & Design team at Chick-fil-A, a large American restaurant chain. Her role focuses on designing easier and more memorable experiences for guests in licensed restaurants (airports, hospitals, and university campuses).
created Regenesys BPO, an outsourcing company based in the Philippines that employs survivors of slavery in technology-centric jobs. He started his career in the Australian outback as an engineer optimizing furnace reactors. He then worked in financial services for 14 years with global banks including JP Morgan and Deutsche Bank across Europe and Asia.
is an Experience Leader in Chick-fil-A’s Service Innovation and Design Team. He is responsible for leading innovation and strategy for the Drive-Thru experience to ensure Guests have quick, accurate but never rushed experiences. The Drive-Thru.
Kerry & Annie Hilton are Kiwis with a particular bias towards the poor, oppressed, the lonely and the outcast. In 1999 they moved to Calcutta, India and naively found an apartment on the doorstep of the city’s largest red light district, a place where poverty is no stranger.
Michelle is the Founder of Hazel & Deene and The Foundry Marketplace. She began her career in finance working as a wealth manager at Linsco Private Ledger. She created and transitioned 3 successful businesses prior to Hazel & Deene.
As President/CEO of James Alan Salon & Spa in Seattle, Washington and a small business consultant extraordinaire, Matthew Fairfax is leading the next generation of entrepreneurs toward their financial goals.
He is the former Chair of both the Dale Turner Family YMCA and the Center for Human Services, a multi-service agency providing support to families and youth.
serves as Integration Team Lead at Chick-fil-A, the largest chicken fast-food chain in the U.S. His primary role is to coach Integration Leaders as they scale service innovations for maximum positive impact.
s a physician with a background in family medicine and international health programming. With seven years experience in health programs in developing countries, she has expertise in curriculum development, program monitoring and evaluation, staff training and capacity building, and women’s and children’s health.
is an Experience Leader in Chick-fil-A’s Service Innovation and Design Team. She leads strategy for the inside service experience to create and commercialize new customer experiences. Prior to Chick-fil-A, Monika launched an internet startup that helps accelerate fundraising capacity for non-profits (NGOs).
Our schedule will be updated regularly. We're planning inspiring plenaries, informative (and interactive) workshops that focus on the real needs of freedom businesses, one-on-one mentoring sessions with industry experts, and plenty of networking opportunities!
The schedule is currently being finalized, but we're glad to share some of the excellent content you can expect! You can look forward to sessions on topics like: